Refund policy

Damages, refunds and issues

Please inspect your order upon receipt and contact us immediately,  on receipt of your order, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

Proof of damaged items will be required.

Cancellation

In the event of a Session or order been cancelled after a payment has been made, please note that a cancellation fee may apply in this instance on credit card payments as we, Energy Works NZ, will have had to pay a service fee for this transaction. So please check your order carefully before completion.

This is to offset our costs directed to us from appropriate banks and credit companies for these transactions.